At Tools Master UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, interact with our services, or make purchases. By using our website and services, you agree to the practices described in this policy.
Return Period: You have 30 days from the date of purchase to return eligible items.
Eligibility:
- Items must be unused, in the same condition as received, and in their original packaging.
- Products damaged due to misuse, neglect, or accident are not eligible for return.
Damaged Products:
- If a product is received damaged, please contact us immediately to initiate a resolution process.
- Damaged items due to mishandling during shipping or manufacturing defects are covered under our warranty policy.
Return Process:
- To initiate a return, please contact our customer service team within the 30-day return period.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.
Return Postage:
- Return postage is the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong item shipped, item received damaged).
- Please ensure that return packages are adequately insured and include tracking information. We cannot be responsible for items lost or damaged during return shipping.
Refunds:
- Refunds will be processed once we receive the returned item(s) and verify their eligibility.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [X] business days for the refund to reflect in your account, depending on your payment provider's policies.
Exclusions:
- Certain items may not be eligible for return due to hygiene reasons or other specific circumstances. Please refer to the product description or contact us for clarification before making your purchase.
Changes to this Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes through our website or other means.
Contact Us:
- If you have any questions, concerns, or requests regarding your personal information, this Privacy Policy, or our practices, please contact us at:
Tools Master UK Email: toolsmasteruk@gmail.com
Customer Service +447428521969
By using our website and services, you agree to the practices outlined in this Privacy Policy
